YTL AI Labs’ Acceptable Use Policy

This Acceptable Use Policy (“Policy”) governs all use of services provided by YTL AI Labs Sdn Bhd (formerly known as FrogAsia Sdn Bhd) (“YTL AI Labs”), including the use of any chatbot, software application or other tool that is powered by YTL AI Labs’ ILMU model or that enables certain AI model interactions and functionality which may include third-party application programming interfaces (APIs) (collectively, “Services”).

YTL AI Labs may update this Policy at any time by posting a revised version on the website www.ytlailabs.com/acceptable-use-policy. By using the Services, you agree to comply with the latest version of this Policy. This Policy (as updated from time to time) is also incorporated into each agreement between YTL AI Labs and its customer. Each YTL AI Labs’ customer shall ensure that its end users comply with the latest version of this Policy.

Illegal or abusive uses or content

You must not use the Services for any illegal, abusive or offensive purpose, including (without limitation) doing any of the following:

Unlawful, harmful or fraudulent activities: undertaking activities that are illegal or that encourage or aid illegal conduct or that are harmful to or take unfair advantage of others. Examples of such activities include (without limitation): downloading, uploading, creating or disseminating unlawful material in violation of applicable laws or regulations, including the Malaysian Communications and Multimedia Act 1998, Penal Code, or Personal Data Protection Act 2010; making available or offering for sale any unlawful or fraudulent goods or services; engaging in any misleading or deceptive conduct in trade or commerce; operating a harmful scheme (such as a Ponzi or pyramid scheme); engaging in identity theft; collecting personal information or confidential information through improper means (such as phishing, pharming, password theft, web crawling or data scraping) or illegally disseminating or using personal information or confidential information;

Offensive or abusive content: downloading, uploading, creating or disseminating content that is defamatory, obscene, abusive or invasive of privacy or that incites or threatens violence or hatred, promotes terrorism, creates a risk to the physical safety of others, unlawfully discriminates against individuals on the basis of sex, gender, race, religion, sexual orientation or disability or is otherwise offensive, including content that constitutes child sexual exploitation or depictions of nudity or sexual activity obtained or disseminated without the consent of those depicted; and/or

Violating the rights of others: violating, or encouraging or aiding the violation of, the legal rights of others, including (without limitation) infringing or making unauthorised use of the intellectual property rights or rights in confidential information of a third party.

Unauthorised use

You are prohibited from unauthorised access or use of the Services or any computer system, communications system, network, software, third party services or APIs used in connection with or integrated with the Services (each, a System), including (without limitation) doing any of the following:

Unauthorised access: accessing (including, without limitation, allowing, granting or sharing access to) or using any Service without YTL AI Labs’ permission;

Circumventing restrictions: using any means to bypass System access or usage limitations or controls, including (without limitation) limits on any access to or usage of storage, compute capacity, memory capacity, connectivity, bandwidth or other System resources;

Interference: interfering with, disrupting or intentionally overloading any System or intentionally causing any System to function other than as intended (including by making any unauthorised modifications to any System);

Specifically prohibited network services: operating a Tor exit node, a public VPN, an open recursive domain name server, an open proxy, an open mail relay or other similar service; and/or

Specifically prohibited activities: mining any cryptocurrency, sending (or facilitating the sending of) any unsolicited mass electronic communications (i.e. spam), performing or participating in or otherwise facilitating any denial of service attack, creating copies of, or derivative works of, any software in the System (except to the limited extent applicable law specifically permits such activity) or intercepting or monitoring traffic, usage or other activity other than as expressly permitted.

Security

You will promptly notify YTL AI Labs of any unauthorised access and comply with all applicable legal notification requirements. You must not do anything to compromise the security or integrity of the Services or any System, including (without limitation) doing any of the following:

Security testing: testing the security of the Services or any System, including (without limitation) by undertaking any network or vulnerability scanning or probing or any penetration testing, unless with YTL AI Labs’ prior written consent;

Reverse engineering: reverse engineering, decompiling, disassembling, or otherwise attempting to derive any underlying source code, algorithms or ideas from, any part of the Services or any System (except to the limited extent applicable law specifically permits such activity); and/or

Malware: downloading, uploading, creating or disseminating any malware including (without limitation) any virus, spyware, adware, ransomware, Trojan horse, worm or time bomb.

Use of AI-Generated Content

ILMU model uses artificial intelligence to generate responses. You acknowledge and agree that:

AI-generated content may not always be accurate, complete, or up to date;

You should not rely on the chatbot for medical, legal, financial, or emergency advice;

You remain responsible for any decisions made or actions taken based on chatbot responses.

YTL AI Labs recommends reviewing important information independently or consulting a qualified professional when necessary.

User Content and Responsibility

If you input or submit any text, data, images, or other forms of content to any chatbot, software application or other tool that is powered by YTL AI Labs’ ILMU AI:

You confirm that such content is not illegal and does not violate any third-party rights, applicable laws, or this Policy;

You grant us the right to process the input and generate responses solely for the purpose of delivering the Service;

You remain solely responsible for any consequences arising from your use of the chatbot, software application or other tool.

Content provided through the Services may be subject to third party intellectual property rights or policies. You may only use such content if you are licensed by the content owner or otherwise permitted by applicable law. Your access to such content may be restricted, limited, or filtered to comply with laws and regulations, or this Policy and other third party usage policies where applicable.

Violation of this Policy

YTL AI Labs reserve the right to monitor usage to ensure compliance with this Policy. If your usage appears inconsistent with this Policy, YTL AI Labs may contact you by email to address the issue and request corrective action. However, YTL AI Labs reserves the right to take immediate action, including but not limited to any of the following:

remove or disable access to any data or content in violation of this Policy;

intercept, block or restrict any of your content or traffic; and/or

suspend provision of, or disable access to, the Services to you until YTL AI Labs is satisfied that you have remedied the violation and will not continue to violate this Policy.

If YTL AI Labs determines that there has been a serious violation of this Policy (including any criminal activity) or that there have been three or more violations of this Policy, by you, or where necessary to protect YTL AI Labs other users, systems, or comply with legal obligations, YTL AI Labs may terminate provision of the Services to you.

YTL AI Labs’ rights in respect of any violation of this Policy apply even if a violation is unintentional or occurs without your knowledge or authorisation.

YTL AI Labs is under no obligation to take any action in respect of any violation or suspected or alleged violation of this Policy. Knowledge of, or acquiescence to, any violation or suspected or alleged violation of this Policy by YTL AI Labs does not constitute a waiver of YTL AI Labs’ rights.

Reporting and Investigation

YTL AI Labs may, but is not obliged to, investigate any violation or suspected or alleged violation of this Policy. If you become aware of any suspected violation of this Policy, you must inform YTL AI Labs. YTL AI Labs may require your assistance with any investigation into a violation or suspected or alleged violation of this Policy.

YTL AI Labs may report any activity that it suspects violates any law or regulation to law enforcement agencies, regulators and/or appropriate third parties and YTL AI Labs may collaborate with, and collect and provide information to, such bodies to aid the investigation and prosecution of illegal activity.

Governing Law

This Policy is governed by the laws of Malaysia, and any disputes shall be subject to the exclusive jurisdiction of the courts of Malaysia.

Contact Us

If you have questions about this Policy or wish to report misuse of the Service, please contact:

YTL AI LABS SDN BHD
Email: legal@ytlailabs.com
Address: 15th Floor, Menara YTL, 205 Jalan Bukit Bintang, 55100 Kuala Lumpur

‍